The uses of automated phone surveys are done to gather information and acquire feedback by the phone. The automated phone survey like the IVR survey is also conducted on phone by call centers. These surveys are taken by the companies for customer research. Each company wants to know the views of its customers about the quality of services and products.
Generally automated phone surveys are conducted by call centers for management of customer relations. They are also done for political, market, and job satisfaction purposes.
There are many companies which outsource their services to call centers but some companies prefer to communicate directly with the customers. This survey provides unbiased and impartial evaluation of the service from the clients themselves. The call centers use the automated surveys for the purpose to improve quality and create trust between company and customers.
The customer who contacts to call centre is asked by the pre recorded voice or sometimes by agent, that would he like to give feedback on the service which he gets. Then the customer is transferred to the automated survey. Then he is presented with some pre decided questions which the customer can answer by using the mobile keypad.
The advantages of automated phone survey:
This survey is cost efficient. The one time investment is high but after that it costs just nominal.
The customer satisfaction is great in comparison with the other methods of survey like SMS survey. The customer feels himself important in the eyes of company when the company asks his likes and dislikes.
We www.snooozy.com always do our best in satisfying our clients. We have been providing the service of automated phone surveys from many years and the response from the companies has been wonderful. If you don’t want to risk your money with us then we also give the facility of free trail by which you can use the service at free of cost.
Generally automated phone surveys are conducted by call centers for management of customer relations. They are also done for political, market, and job satisfaction purposes.
There are many companies which outsource their services to call centers but some companies prefer to communicate directly with the customers. This survey provides unbiased and impartial evaluation of the service from the clients themselves. The call centers use the automated surveys for the purpose to improve quality and create trust between company and customers.
The customer who contacts to call centre is asked by the pre recorded voice or sometimes by agent, that would he like to give feedback on the service which he gets. Then the customer is transferred to the automated survey. Then he is presented with some pre decided questions which the customer can answer by using the mobile keypad.
The advantages of automated phone survey:
This survey is cost efficient. The one time investment is high but after that it costs just nominal.
The customer satisfaction is great in comparison with the other methods of survey like SMS survey. The customer feels himself important in the eyes of company when the company asks his likes and dislikes.
We www.snooozy.com always do our best in satisfying our clients. We have been providing the service of automated phone surveys from many years and the response from the companies has been wonderful. If you don’t want to risk your money with us then we also give the facility of free trail by which you can use the service at free of cost.
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